Tuesday, September 30, 2014

Business class - Customer service

I had purchased an internet bundle few months back from Webafrica. But, I had to cancel it because my line-provider had cancelled the ADSL line. Webafrica assured me that they will do the refund which they never did. I had lodged a complaint with their customer support but they never did their job.

After my success with Game, i decided to lodge a complaint on Hellopeter. As expected they promptly replied and gave me the refund.

I don't understand why companies have this dual-service policy. Ideally should provide the same customer service through all the channels.

So, Hellopeter is like business class - you get speedy service because you are shouting at the company in the street. Really?

Monday, September 22, 2014

Game - Price beat

I bought a Weber on 31/08/2014 in Game somerset mall for 1800. After that I noticed that the same model is available for 1500 in Friedman and Coleman. so, I went and asked for price beat yesterday - 21/09/2014. But, the staff declined saying that yesterday was the 22nd date including the purchase date. But, another staff said that we should include the purchase date and I am entitled for the price beat. The slip says within 21 days but does not say anything about including or excluding purchase date.

I am pretty frustrated because they could not call any of their support staff for confirmation. I think that I am entitled for a price beat on the 21st day.

Will have to wait and see! I have posted this on hellopeter.com. I got a reply from Game within 2 hours which was impressive.


Game, Somerset west called me and said that they cannot do the price beat as I was on the 22nd day. But, I told it is not documented anywhere that purchase date should be included. Anyways, it was a long argument and I kept the phone down in anger.

They called me again after 45 minutes to say that they have made a special consideration on my case at the store level and are willing to do the price beat. :) I am happy.

On a final note on this, I think Game should update their rules on price beat which tells whether purchase date should be included or not. This will prevent lot of confusion in the future.

As a software programmer, I tend to test the boundary conditions :)

Friday, March 4, 2011

Been to RTO, through an agent this time. Super-smooth. Agent Zindabad!

I went to RTO today. But this time I had given all the documents to an agent and he had done all the work on behalf of me. No more wandering around. He took me to the computer room where they take a photo, a thumb impression and your signature. Of course all this for a fees. Don't how much goes inside as bribe. 

He even game me back the affidavit for the rental agreement saying that its not necessary 'anymore'. I wasted 150/- on this.

He assured me that I will get the DL with the new address in less than 10 days through post.

Agent Zindabad! Long live the agents. How will India ever function smoothly without these agents!?

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Thursday, February 17, 2011

I think RTO is the most fucked-up dept in the govt.

I visited RTO(Road transport Organization), Rajajinagar last week seeking an address change on my Driver's license. I had my rental agreement as proof of address. They  said that for rental agreement I will also need an affidavit from a lawyer. I paid 150 and got an affidavit. After that the officer insisted for the electricity bill which I did not have at that time. He told me to visit the office along with it. I went today with all the documents. Here is the full log of what I did at RTO today:

  • Stood in the Q for 15 minutes to pay cash - required to issue a new card with the changed address
  • The lady told that I have to go to another counter and get the amount written on the form
  • I went to counter-21 and got the amount written on my DL Xerox
  • Stood in the Q and paid 220.
  • Went to counter-21 and showed all the forms. The fellow said that I need to put a self-addressed envelope and attach my DL with the form. 
  • Went out and bought an envelope. Attached it to the documents and went back to  counter-21
  • The lady took the application. Filled my details in some torn ledger. Asked another fellow to give an acknowledgement. I thought all was going well. 
  • Then another officer came and checked my documents. He told that I will need to fill 2 other forms which are available outside in the shops. 
  • I went out, bought the other 2 forms, filled them and came back to counter-21
  • The officer took the documents and gave it to another person sitting next for signatures. Some other guy appeared suddenly and asked me talk to another officer sitting in the back.
  • I went inside and spoke to the guy. Now, he tells me that they don't accept rental agreement as proof. I told him that, last week, they only had told me to get the rental agreement with the affidavit. But, he says that the rules have changed this week. 
  • I asked the other guy as to why he gave me the wrong information last week. He tells me that this is the first time he is seeing me - fair enough, they see lot of faces daily!!

I have decided that I will not go there again.

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Saturday, February 12, 2011

Krishna's gaffe at the UN: Reads out Portugal minister's speech

External Affairs Minister SM Krishna was caught in an embarrassing faux pas at the United Nations Security Council meeting in New York when he inadvertently read from out a part of…

Full story: http://www.ndtv.com/article/india/krishna-s-gaffe-at-the-un-reads-out-portuga...

Sent from my iPhone

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Monday, January 24, 2011

Fixed my 2.5 year old iPhone 2g camera

I ripped open my 2.5 year old iphone 2.g today. Was just curious to see whats inside. Found this neat video which shows how to open it  . 

I had dropped the phone some 1.5 year back and since then the camera had stopped working. I removed the camera inside and replaced it again. Switched the phone back and boom! Camera works :)

Also, the volume adjustment button on the side had gone inside a little bit - again after a drop. This used to cause the volume level to show up on the screen when touched lightly on the side. This was very irritating as it used to block the display. I hammered the dent lightly using a small screw-driver. This problem is also gone now. 

The only issue now is that the the screen has cracked and it looks ugly. Need to know if anybody can fix this. I can do it myself if I can get hold of a new screen!!

Posted via email from Second Thoughts!