Tuesday, September 30, 2014

Business class - Customer service

I had purchased an internet bundle few months back from Webafrica. But, I had to cancel it because my line-provider had cancelled the ADSL line. Webafrica assured me that they will do the refund which they never did. I had lodged a complaint with their customer support but they never did their job.

After my success with Game, i decided to lodge a complaint on Hellopeter. As expected they promptly replied and gave me the refund.

I don't understand why companies have this dual-service policy. Ideally should provide the same customer service through all the channels.

So, Hellopeter is like business class - you get speedy service because you are shouting at the company in the street. Really?

No comments: